Kai A. - IT Professional

Professional Summary

Results-driven IT professional with expertise in business systems administration, enterprise application support, and database management. Skilled in troubleshooting system connectivity, automating IT processes, and managing enterprise security solutions.

Experience

• IT Support Specialist - Equum Medical, Brentwood, TN (2023 - Present)

  • Provided technical support to onsite and remote employees.
  • Managed inventory and hardware redeployment using Intune.
  • Managed email security rules using Microsoft Defender.
  • Recognized as top performer in end-user support and technical training.

• Field Service Technician - Insequence, Smyrna, TN (2019 - 2020)

  • Implemented and supported Insequence MES software using SQL Server.
  • Configured MES modules and optimized SQL queries.
  • Monitored system performance and conducted user training.

• Communications Manager - U.S. Army (2003 - 2016)

  • Managed tactical and strategic communication networks.
  • Planned and supervised communication systems installation.
  • Led teams in maintaining network security.

Certifications

• CompTIA Network+ Certification (2014)
• CompTIA Security+ Certification (2014)

Education

• Bachelor of Science – Computer Science, Database Administration

  Austin Peay State University, Clarksville, TN (2014)

Skills

Microsoft Entra, Intune, Defender, Power Automate, Microsoft Office, PowerShell, Active Directory, SQL Server, SQL

Contact

Nashville, TN